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Norprowebstore.com Customer Support Center

The Norprowebstore is committed to providing our customers with a secure and satisfying online shopping experience. To help us answer your questions and concerns as quickly as possible, please choose from one of the following clickable link categories so that we may direct you to the department that will best handle your question.


Phone Orders - Our website is 100% secure and the checkout process is easy. However, if you would still prefer to place your order over the phone you may call us toll-free at 1.844.466.7776/1.844.4norpro, we are happy to assist you!
Our Customer Service center is open from 7am to 8pm EST, Monday through Friday (and sometimes on Sunday). When calling, please have your credit card and the item numbers of the products you wish to order. We look forward to serving you!


Mail in Orders - Paying by check or money order is simple. Kindly browse the web site, pick out the items you want to order, write down the product or SKU number (starts with npw), and list the quantities.Send us this information via mail to Norprowebstore, 37 Commerce Street, Spring Valley , N.Y. 10977 along with a check for the amount of the total order to include the correct shipping amount and sales tax if you reside in New York. Also include your name, address, email address, phone number and ship to location. If you send a check kindly allow 7-10 days for the check to clear and if you send a money order the item(s) will be shipping the next business day.


Requesting of Parts and/or Product Instructions - If you are requesting parts and/or product instructions for any Norpro product please email sales@norpro.com.  Email is the only way to receive information on parts and product instructions.


Ordering Questions - If you have a question regarding an order, whether it be a backorder status or a problem with something you have received, please give us a call at, 1.844.4NORPRO   1.844.466.7776-


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Mailing Address
37 Commerce Street

Spring Valley, N.Y. 10977